PTE Policies

1.Unacceptable specimens:

• Missing requisition form ; specimens must be accompanied with the requisition form (enclosed in the mailable kit).
• No payment; payment must be enclosed with the specimens or prepaid on the website unless we have an account contract signed by the referring practitioner which authorizes us to bill them for payment. We accept checks or Visa/MasterCard.
• Inadequate samples; samples that lack sufficient fecal material can not be diagnosed. Blood slides that are stuck together are also inadaquete; Repeat samples are recommended, free of charge (The cost of the testing package and shipping are included in the test cost. The patient is responsible for returning all samples to ourselves in the UK for onward tranmission to the US lab).
• Discarding of specimens; specimens are discarded after examintaion unless previous arrangements have been made.

2. Reporting of test results:

• Once your specimen is received by PTE in the UK we will ship the samples to the PCI lab in Arizona.
• Test results will be available for the practitioner 2-5 business days after receipt of specimens to the US lab for all tests except the Swab Culture. The results of the Swab Cuture test will be available 2-3 weeks after receipt of specimens.
• Results can be given to the patient only with written or verbal authorization from their practitioner.
• Test results will not be avaialble for reporting at weekends, bank holidays or seasonal closures such as Christmas.

3.Treatment recommendations:

• Recommendations for herbal or allopathic treatment will be shared with referring practitioners upon request.